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Privacy Policy

Last Updated: 24 August 2024

 

1. Introduction

Welcome to General Practice Supporters Limited ("we", "our", "us"). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This privacy policy explains how we collect, use, and protect your personal information when you use our website [www.generalpracticesupporters.co.uk] (the "Site") and our services.

 

2. Information We Collect

We may collect and process the following types of personal data about you:

  • Contact Information: Name, email address, postal address, telephone number.

  • Professional Information: Job title, organisation, and professional credentials.

  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Usage Data: Information about how you use our Site, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

 

3. How We Collect Your Information

We collect information about you in the following ways:

  • Direct Interactions: You may provide us with your personal information by filling in forms or corresponding with us by phone, email, or otherwise.

  • Automated Technologies: As you interact with our Site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.

  • Third Parties: We may receive personal data about you from third parties such as analytics providers, advertising networks, search information providers, and professional networking sites.

 

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To Provide Services: To deliver our services to you and manage our relationship with you, including processing payments, providing customer support, and communicating with you.

  • To Improve Our Services: To analyze and improve the performance of our Site and services, including troubleshooting, data analysis, testing, research, and statistical purposes.

  • To Comply with Legal Obligations: To comply with our legal obligations, such as keeping records for tax purposes or responding to legal requests.

  • For Marketing: To communicate with you about our services, promotions, and events that may be of interest to you. You can opt out of marketing communications at any time.

 

5. Sharing Your Information

We may share your personal data with the following third parties:

  • Service Providers: Companies that provide services on our behalf, such as IT and system administration services, payment processing, and email communication services.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • Regulatory Authorities: To comply with legal obligations and respond to requests from government or regulatory bodies.

  • Third Parties: In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your personal data to the relevant third party.

 

6. International Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of the UK. We will ensure that appropriate safeguards are in place to protect your personal data in accordance with this privacy policy.

 

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

 

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

 

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

  • Access: Request access to your personal data.

  • Correction: Request correction of the personal data that we hold about you.

  • Erasure: Request erasure of your personal data.

  • Objection: Object to processing of your personal data where we are relying on a legitimate interest.

  • Restriction: Request restriction of processing of your personal data.

  • Portability: Request the transfer of your personal data to you or to a third party.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

 

10. Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

 

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes we make will be posted on this page, and, where appropriate, we will notify you by email. Please check back frequently to see any updates or changes to our privacy policy.

 

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

 

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO),

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